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Why culture is king

The provision of high quality clinical services is transforming community pharmacy. But how do you promote the right culture to sustain an overall focus on quality improvement within your practice?

Learning objectives

Completing this module will help you to:

  • Understand what a quality improvement culture is
  • Recognise why encouraging a quality improvement culture among all members of the pharmacy team is important
  • Embed features of a quality improvement culture in your pharmacy 
  • Review how leadership styles in the pharmacy contribute to quality improvement 
  • Reflect on interpersonal factors, such as communication, teamwork and respect for each team member’s role, in bringing about a quality culture. 
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