Why culture is king

Learning objectives

Completing this module will help you to:

• Understand what a quality improvement culture is
• Recognise why encouraging a quality improvement culture among all members of the pharmacy team is important
• Embed features of a quality improvement culture in your pharmacy 
• Review how leadership styles in the pharmacy contribute to quality improvement 
• Reflect on interpersonal factors, such as communication, teamwork and respect for each team member’s role, in bringing about a quality culture.