Sometimes theories are too theoretical, and the best engineered plan can face unexpected objections. In this module, we will take a look at some of the common ways used to explore team dynamics and motivations at work. We will then dive deeper into one relatively new approach, known as positive intelligence, to examine the most common ‘saboteur’ voices in people’s heads and how understanding your own saboteurs can define the practical steps you can take to ensure your message hits home.
People bring opinions, perspectives, feelings and sometimes even baggage into work. Any leader can tell you how frustrating it feels that their messages don’t seem to get heard, after significant investment in planning and preparing for change. Let’s be fair; when work pressures hit or patients seem more agitated than usual, it can feel like the messages you want to get through are quickly hijacked.
Leadership literature can help in building an understanding of how your team works. Three established schools are worthy of mention here. (You will find links for further background information at the end of the module.)