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Managing change in the pharmacy effectively

While all businesses face periods of change from time to time, the pace of change in pharmacy in the past several years has been particularly acute, as the national spotlight during the pandemic has led to increased demand and some pivotal shifts towards a more clinical role. You will need to recognise, respond to and support colleagues as they adapt to their rapidly evolving roles if you are to achieve the most positive outcome.

Learning objectives

Completing this module will help you to:

  • Manage the process of change so that it has the best possible outcome
  • Understand why your team needs time to adapt to the prospect of change
  • Understand the emotions your people are likely to experience when they go through a period of change
  • Find ways to involve your team in the decision-making process
  • Understand why listening to your team is vital
  • Be able to support your team members as they navigate the process of change.
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