We have three key resources to manage in business: time, people and money. Misapply any of these and you could miss a big opportunity. The Pareto principle says that for many events, roughly 80 per cent of the effects come from 20 per cent of the causes. This is likely to apply to your time: 80 per cent of your day gives you 20 per cent of your results. 

Put another way:

• 80 per cent of a company’s profits come from 20 per cent of its customers
• 80 per cent of a company’s profits come from 20 per cent of the time its staff spend working
• 80 per cent of a company’s sales come from 20 per cent of its products.

Ask yourself the following questions: 

• Is what you and your team do on a daily basis effective and efficient?
• How do you know this and how often do you review it?
• When was the last time you looked at every aspect of your business, especially your dispensing process, and measured how efficient it was?
• What tasks can only you do?
• What adds no benefit to your business and your goals?