Employee development

Does your pharmacy have the following in place?

• Three month reviews for all new employees?
• Annual training needs analysis?
• Annual performance reviews?
• Planned in time for training and development budget?
• A career progression plan (even a small pharmacy can provide career progression).

Answer the following questions:

• When was the last time you told an employee that they were doing a good job?
• How often do you avoid confrontation and let poor performance persist?
• Do you have disciplinary and grievance processes?

Answer the following questions:

• How often do you meet with your employees?
• How often do you let your employees know how the business is performing?
• Do you invite feedback from your employees about your performance?
• How often do you ask employees for their ideas about enhancing your practice?
• Do you know how to really talk to your employees? (We all think in different ways)
• Do you rely on certain employees and show favouritism?
• Do you believe that your employees are really interested in your business?

Separation

Answer the following questions:

• Do you conduct exit interviews with employees who are leaving to take learnings and apply practice improvements?
• When an employee leaves, do you simply replace them or do you analyse what the pharmacy really needs first?