Healthcare is becoming more about choice and we need to offer services that are designed with patients in mind, says speciality director at Celesio UK, Ruth Poole

Providing patients with more choice is the key to delivering sustainable healthcare that is fit for the future, and since I joined Celesio UK 12 months ago, we have spoken a lot about how we’re on a mission to transform healthcare. It’s clear that this doesn’t happen overnight, but we have been making steady progress toward that goal. With the launch of Healthcare Centres from LloydsPharmacy, I believe we are taking a huge leap forward.

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Research suggests that your pharmacy could be seeing an increase in requests for home delivery. Will this trend only continue, and how could you handle that?

Would your pharmacy be able to compete with the likes of Amazon on home delivery if they launched into the UK market? Would you want to do that, and, crucially, would your customers and patients expect you to?

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Should pharmacies taking on pre-reg candidates should spare a thought for those grappling with a challenging new placement allocation system?

I recently had the pleasure of spending some time with the executive of the British Pharmaceutical Students’ Association. I was speaking at one of their meetings and had the chance to get to grips with some of the issues facing students and pre-registration pharmacists. 

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Think carefully about how to maximise the winter remedies category, advises John Smith

 

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The community pharmacy economic model is broken, says Celesio UK’s managing director Cormac Tobin.

Over eighteen months ago we learnt of the imposition of draconian cuts to the global sum. An inevitable – desired, even – outcome of this is surely community pharmacy closures?


When the news became public, a profession not known for its activism mobilised forces and galvanised the public to consider its plight; two million signatures demonstrated the public support for our industry. Despite challenge in the courts the cuts were imposed and then it went quiet…

Celesio’s place in the pharmacy market is pretty unique given our national LloydsPharmacy network, as well as independent customers through AAH and our Careway partnership model. I know what is happening at the coalface and, let me tell you, whether you have 1,000 outlets or two, the view is the same; the community pharmacy economic model is broken.

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