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Insight

Fine tuning the customer journey

The latest lesson from Warman-Freed, Perrigo's learning pharmacy, shows how a dispensary workflow review improved the customer journey

Services opportunities for those with track record

Delivery data from the past suggests future opportunities for those with a past track record

Why are doctors reluctant to prescribe medical cannabis?

Last year's legislative fix on medical cannabis has not simplified access as intended. Experience in the US may hold clues as to why

Lincolnshire leads way for NMS

Rolling annual totals for NMS just under 1m, as latest figures reveal Lincolnshire pharmacies lead way

Recognise the social care of pharmacy

Much of pharmacy's support for communities is not recognised, says Mike Smith, non-executive advisor at Alliance Healthcare

Leading pharmacy by example

With a new group of chief executives at the community pharmacy bodies, what can we expect from their combined stance on the sector?

NHS challenges: Why we need to invest in community pharmacy

As the new health secretary inherits an NHS crippled by a funding drought, long waiting times and access problems, how can he triage this septuagenarian?

Preparing for repeat success

Repeat and electronic prescriptions are an important driver of footfall, but how can community pharmacy businesses compete?

Celebrating the UK’s forgotten carers

With an ageing population and growing life expectancy, more people are finding themselves responsible for caring and managing the health and wellbeing of someone close to them

Are your customers fit for travel?

Whether your customers are planning a city break in Europe or a trek across South America, suggest a pre-travel consultation

The leading pharmacy for NUMSAS

What can recent data reveal about pharmacy participation in the NUMSAS scheme? PharmaData shares their analysis

Well pharmacy trials digital repeats service

Well customers are being invited to test an iPhone app for repeat prescriptions, following the launch of a digital prescription service

Case study: trial and error with travel

Terry Reid, of Reid’s Pharmacy, London, says his decision to get involved with travel services was motivated by wanting to balance his business

Case study: Clifton Village Pharmacy, Bristol

Bristol pharmacist Upveer Manro estimates his pharmacy has delivered more than 1,000 flu jabs this flu season so far

Flu service highs and lows

What are the barriers to developing community pharmacy vaccination services further in the future?  

Case study: Fresh thinking

Superintendent pharmacist Jonathan Campbell explains how forging strong ties with a GP surgery has helped his pharmacy business stand out

Make a success of pharmacy services

As financial constraints placed on community pharmacies continue to bite, services are increasingly being flagged as an opportunity to plug funding gaps

There’s money on the table worth £73,800 – grab it

The size of the potential opportunity outside of dispensing could surprise you, suggests Retail Performance Specialists  

Men’s Health Forum Book explains safe drinking

Men’s Health Forum book explains safe drinking approaches

Doing things differently for pharmacy efficiency

Naz Meghji shares the steps that Avicenna’s pharmacies have taken to improve pharmacy efficiency

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