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Learning

Tick tock: making time for care

This module looks at managing workload in a pharmacy to give the best quality and most efficient care.

Managing pressure

Discover and understand how to manage pressure on staff while building morale. 

The essence of entrepreneurialism

Be able to apply an entrepreneurial perspective to business problems and challenges with this CPD module.

Tips for good communication

Put a premium on communication skills with this CPD module.

Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

What's your offer?

It's important that patients and potential customers understand the breadth of what your pharmacy offers, find out more.

Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

The art and science of project management

Get organised and stay organised when managing change successfully.

Make time: stop stuff!

Change is a constant, even discounting the exceptional times we are living through in 2020. How do you manage?

Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

Self care: a future beyond OTC medicines?

Find out why community pharmacy should be at the forefront of the emerging self care revolution.

Hope for the future

Farah Ali of Warman-Freed, Perrigo's learning pharmacy, shares her immediate thoughts and actions as the five-year deal is announced

Business planning in a changing world

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow.

Business ambition in action

We catch up with two of our Planning for Growth business development participants, to find out how they're getting on, four months in

Sustaining a culture of quality improvement

How do you promote the right culture to sustain an overall focus on quality improvement?

Automation: Going live

The decision's been made, the plans were drawn up a while ago. Now, the installation team arrives...

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