Learning

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent  

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

Latest News

Boots union ballot latest: voting period extended

The voting period in the Boots union vote has been extended amid concerns about the quality of supplied address data

NHS moves to tackle medication errors

To help the NHS monitor medication errors, a series of indicators are being introduced to show whether a prescription ma...

Views

Managing overheads: The devil in the detail

Have you checked your bank statement lately? Making small changes can add up to big savings on everyday bills, suggests ...

Popular Features

Gender pay gap figures reported

Pharmacy sector companies were among businesses with 250 or more employees required to report their gender pay gap figur...

Smokers incorrectly think cold turkey best quit strategy

Many smokers still try to quit by going ‘cold turkey’ despite this being the least effective way, Public Hea...

GDPR implementation is just around the corner

Pharmacies could face "hefty" fines if they don't take steps to comply with new data protection regulations