Learning

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent  

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

Latest News

Invest in community pharmacy, says Health Secretary

Investment in community pharmacy will be part of measures for primary care “so people don’t need to go to ho...

PDA releases first piece of work on technician role

The first chapter of the Pharmacy Technicians Report has been released by the Pharmacists’ Defence Association (PD...

Views

Managing overheads: The devil in the detail

Have you checked your bank statement lately? Making small changes can add up to big savings on everyday bills, suggests ...

Popular Features

Invest in pharmacy to widen access to NHS care, NPA urges

The National Pharmacy Association has published a report calling for a greater role for community pharmacy in addressing...

Are your customers fit for travel?

Whether your customers are planning a city break in Europe or a trek across South America, suggest a pre-travel consulta...

Medicines supply likely to be affected by late Brexit deal

Arrangements for medicines supply following Brexit may not be clear until “the 11th hour”