Insight

Working hard to keep up community spirit

The Warman-Freed pharmacy looks at how to encourage more people to make the best of their local pharmacy

Merchandising: Are you ready for spring?

Don’t wait until spring has sprung to make the changes in your pharmacy needed for the new season

Keep costs for processing card payments in check

As of January 2018 retailers have no longer been able to charge customers for accepting payment on card. This makes it important for businesses to keep processing costs to a minimum, but how do you go about that?

Assessing the benefits of a pharmacy refit

One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Driving sales to keep profit on track

Achieve retail success by following a few simple steps to improve your offer

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

Understanding customers makes business sense

Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

Guarding against uninsured damage

What happens if a leasehold pharmacy is damaged or destroyed by an uninsured risk?

Self-awareness is a benefit to leaders

P3 publishes selected extracts from the new book ‘What we mean when we talk about leadership’

How to master the numbers

Adding financial management to your long list of responsibilities can seem hugely overwhelming.

Decide on a plan of action for your pharmacy

Pharmacies need a plan of action in place in order to improve their business

Get to know your pharmacy customer

There are resources available to pharmacy businesses that will help them better understand their customer base.

Rise of the robots

Where are we when it comes to greater use of pharmacy automation?

The 28-day challenge

Use the Stoptober campaign to reignite interest in pharmacy-based stop smoking services

Pharmacy trials webcam link with patients

A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotely 

Is pharmacy seeing growth – and where?

Retail in pharmacy is on the up, but where do community pharmacists in the field see the real growth happening?

Merchandising made easy

Warman-Freed on how to overcome merchanidising challenges

Know your consumers’ rights

From a retailer's perspective, it’s worth understanding changes to legislation
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