People & Team Training

Managing problems and making good decisions

How do you know that you are making the right decisions?

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

Peer discussion: it’s good to talk

What will peer discussion, as proposed by GPhC, mean for pharmacy professionals?

Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

Independent prescribing: prescription for success?

Would more community pharmacists benefit from training as independent prescribers?

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

Case study: Leadership can be shown at any level

More people need to step up into leadership roles to strengthen the sector  

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

Why people hate appraisals

Learn the best way to handle staff appraisals and the key dos and don'ts 

Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

CPD sampling – will it be you?

It’s planned that pharmacists and technicians will have their CPD checked through a sampling system that will replace the current five-yearly call up

Learn to develop assertive behaviour

This P3 Business CPD module is about being assertive. Is this a skill you should develop further?

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

How to respond to a reference request

Care is needed when putting together a reference for a past employee

Are pharmacies having problems recruiting?

Why do so many pharmacies have problems recruiting and retaining staff with the right skills?

Bullying at work does really happen

According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?
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