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Learning

Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

Do you want to be a leader of change?

What do you think needs to be done differently in your local area? How can you make it happen?

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Body language and self-confidence

The body language that you display tells people as much as the words you speak

Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

Building trust in teams

How to build trust in a successful pharmacy team

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

Managing problems and making good decisions

How do you know that you are making the right decisions?

Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

Human factors and patient safety

When a mistake occurs in a pharmacy it has the potential to become serious if not caught quickly

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

Pancreatic cancer – the role of the pharmacist

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to aid early diagnosis 

Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

Learn to develop assertive behaviour

This P3 Business CPD module is about being assertive. Is this a skill you should develop further?

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