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Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

Positive look is key to being heard

Make the most of customer interactions with this CPD module.

Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

GDPR – 3 years on

It has been three years since the implementation of the General Data Protection Regulation, so now is a good time to check in with how you're doing with the changes.

Creating an impact

Representation of community pharmacy is increasingly a job for everyone, find out how to play your part.

Tick tock: making time for care

This module looks at managing workload in a pharmacy to give the best quality and most efficient care.

Managing pressure

Discover and understand how to manage pressure on staff while building morale. 

The essence of entrepreneurialism

Be able to apply an entrepreneurial perspective to business problems and challenges with this CPD module.

Tips for good communication

Put a premium on communication skills with this CPD module.

Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

What's your offer?

It's important that patients and potential customers understand the breadth of what your pharmacy offers, find out more.

Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

The art and science of project management

Get organised and stay organised when managing change successfully.

Make time: stop stuff!

Change is a constant, even discounting the exceptional times we are living through in 2020. How do you manage?

Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

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