Be a good line manager



This CPD module is about improving your skills as a line manager. It considers how encouraging employee satisfaction, contribution and development makes good business sense.

Do you have a development plan in place for your employees?


  • To ensure that you are a good line manager


  • To study three personal behaviours that are key to entrepreneurial thinking
  • To examine a range of secondary principles that underpin successful innovation and business growth
  • To be able to apply entrepreneurial solutions to your own situation.

Contributing author:

Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance, and director of quality at United Drug Sangers NI Ltd.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.