A quality MOT


  • Welcome
  • Introduction
  • Quality is a system
  • A quality MOT
  • Steps 1-3
  • Steps 4-5
  • Steps 6-9
  • Steps 10-12
  • Time for change
  • Action & Evaluation


This CPD module is about reviewing your pharmacy's service quality and identifying gaps in your current system. It will consider how undertaking a quality MOT is crucial to delivering a change programme to assure quality within your practice.

Carrying out a simple 12-step MOT will show you how your pharmacy can deliver a quality service



To look at measures of quality across your pharmacy, and identify anything that needs to change


After reading this module, you will:

  • Recognise that quality is a whole system, not just a folder of standard operating procedures
  • Have worked through the steps of the quality MOT
  • Be ready to implement change, if it is needed, in your pharmacy.


Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance and director of quality at United Drug Sangers NI Ltd.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.