Make it Count: Manager version

Contents

  • Introduction
  • Pharmacy under pressure
  • Customers are changing
  • Why is this important for your pharmacy?
  • Customer choice
  • Maximising value
  • Customer consultations
  • Customer first
  • Creating a good impression
  • Making recommendations
  • Adding value in practice
  • Summary and reflection
  • We welcome your feedback
  • Action & Evaluation
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make itcount

 

Putting customers first in every interaction

Learning Objectives

  • Understand recent research about how customer behaviour is changing
  • Have a greater appreciation of customer-first service and the potential business benefits
  • Be equipped to support your team to sell well and deliver the best service

Originally Published by Pharmacy Network

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