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Customer service

Improve customer service and relations.

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Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

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A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

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How can I change behaviour?

Patient consultations: techniques for changing people’s behaviour

31 May 2016 , 900 Min Module

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A quality MOT

How can the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

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How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

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