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67 results found for: Customer Service

How independent pharmacies can thrive

If your business model is not fit for purpose it will fail

Is it time to reconsider care home business?

Working with care homes will have advantages and disadvantages for pharmacy. Where does the balance lie?

Get to know your pharmacy customer

There are resources available to pharmacy businesses that will help them better understand their customer base.

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

A business checklist

Use this to review your pharmacy business: finance, customers and operations

The 28-day challenge

Use the Stoptober campaign to reignite interest in pharmacy-based stop smoking services

Small changes with big benefits: expert tips

Raj Nutan, director of commercial operations at Numark, shares small changes that can lead to significant benefits for your business

The right to write to the summary care record

From this autumn pharmacists in England will have read-only access to the Summary Care Record, but is it enough?

Pharmacy trials webcam link with patients

A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotely 

Is pharmacy seeing growth – and where?

Retail in pharmacy is on the up, but where do community pharmacists in the field see the real growth happening?

Listen to your customers

Warman-Freed Pharmacy in London finds out how tools such as the CPPQ can prove to be very valuable

Know your consumers’ rights

From a retailer's perspective, it’s worth understanding changes to legislation

Layout improves communication with patients

P3 visits a pharmacy that is enjoying the benefits of a recent refit

A resource for first-time mums

Education in the pharmacy for new parents is great for the community and draws in new customers

Nutritional management of preterm infants

This CPD module is supported by an educational grant from SMA Nutrition

Keep the focus on child health

The importance of ongoing training to give the best possible advice to parents visiting the pharmacy about common childhood illnesses

Talking about health

People with low health literacy levels are more likely to suffer poor health, incur higher health costs and die young.

Improving customer service

Beat your competitors: valuable rules for improving customer service

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy
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