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How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Latest News

Advertising regulator upholds complaint against Pharmacy2U

The ASA said Pharmacy2U's claim that its business model could save the NHS £300 million a year was not "based on a...

PAGB calls for national self care strategy

The NHS “needs more than just a cash injection” to cope with the challenges it faces, PAGB said as it called...

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Managing overheads: The devil in the detail

Have you checked your bank statement lately? Making small changes can add up to big savings on everyday bills, suggests ...

Popular Features

Brine makes positive noises about care-based contract

Pharmacy minister writes to APPG in support of a services contract but PSNC still waiting for green light on negotiation...

Pharmacy can be key to long-term care, study shows

New research suggests that pharmacy care plans can improve medicines adherence and quality of life for patients with lon...

NPA chief executive takes up post

Mark Lyonette has begun his role as the new chief executive of the National Pharmacy Association