Refining your consultations
Refining your consultations
Customers may feel uncomfortable talking about constipation, so they may wish to talk in a private area of the pharmacy. You can reassure customers that there are several products available that can help their symptoms. When discussing laxatives and bowel habits, keep the language simple and reflect the words they use. Customers might not know what an 'osmotic' laxative is, for example, so explaining simply how it works can help.
Scenario 1: A customer who wants to relieve discomfort
Mr Owusu is feeling bloated and constipated. He hasn't been for a couple of days and wants to buy a laxative. He has been busy with work and hasn't been eating as healthily as usual or had a chance to get out running. He has tried eating more wholemeal cereals over a couple of days, and he used a bulk-forming laxative in the past, but he would prefer something else as he didn't like taking it.