Two weeks into his new post as PSNC chief executive, Simon Dukes has told contractors that he is optimistic for the future of community pharmacy, but that he can see how difficult and uncertain it is for businesses.

Speaking in PSNC’s May edition of Community Pharmacy News, Mr Dukes said that community pharmacies are vital to patients and as an access point to the NHS.

He said: “As a newcomer to any sector, one of the most valuable things you can offer is a reality check for those already working in it. For many community pharmacies, I can see that the reality is tough. I have been struck by just how isolating and uncertain it must feel for many of you working in an environment of funding cuts and with no clear idea of what the future might hold. But I am optimistic for that future. Community pharmacies are vital for so many patients, acting as their access point to the NHS. That is a hugely important function within society and changing it would be unthinkable.”

Building relations with government is priority, he commented. “I have also been struck by the sense of exasperation – evident across community pharmacy – with the Government, and I can understand that. Government can feel impenetrable from the inside, let alone for those trying to work with it from the outside. In my experience you cannot negotiate with people you do not know; so building relationships with key people within Government will be the absolute priority for me and my team.”