With increasing services and a need to ensure patient privacy, the consultation room is a key area of the pharmacy. This article considers how to maximise its use, and how effective consultation skills are essential for today’s pharmacists.
With all the changes to pharmacy funding, and potentially reduced income from dispensing, finding alternative revenue streams is essential for survival.
When maximising the consultation area, a number of things need to be considered. Is the room fit for purpose? How is it used? How are the services offered or additional potential purchases promoted? With the offer of a range of services, how good are the consultation skills of you and your team?