Managing poor performance


  • Welcome
  • Introduction
  • Maximising employee performance
  • Assessing reasons for poor performance
  • Managing the situation
  • Managing the situation (2)
  • A last resort
  • Action & Evaluation


This P3 Business CPD module is about managing poor employee performance. It will consider the reasons behind poor performance, ways to avoid it, and how to deal with the problem.

Addressing performance issues early can help avoid problems down the line


  • To understand how to effectively deal with cases of poor performance within your team.


  • Review revised guidance on avoiding and resolving performance issues within your team
  • Use a performance checklist to help uncover potential reasons behind performance problems
  • Identify means of managing, and resolving, poor performance issues.

Contributing author:

Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance, and director of quality at United Drug Sangers NI Ltd.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.