Making things happen

The activities above relate to the operational people leadership role of an area manager. They will also have a responsibility for operational people management. This is accomplished by ensuring an effective people plan is in place. This people plan might include:

• How staffing rotas are planned and amended
• How holidays are planned through the year
• Mandatory training (HCA, dispenser, Pharmacy Technician) is tracked and not falling behind
• Team members have up to date appraisals
• Team members have ongoing development plans which are being completed.

The articles in this series have raised a number of opportunities for you to review. Future articles will explore these ideas further to help you meet the future expectations of community pharmacies.

Record your learning

Use this learning as one of your CPD entries for your revalidation. Use these questions to formulate your CPD entry:

What have you learned by completing this module?

How have you applied the learning?

How will the learning benefit the people using your services?

You can record and save your CPD entry onto your own personal learning log at p3pharmacy.co.uk/revalidation