Leadership skills for new managers



This CPD module is about developing leadership skills within pharmacy. It considers the key skills required by new leaders for successful management.

An effective manager leads by example


To equip new leaders in pharmacy with the skills needed to move ahead.


  • To identify the key foundational leadership skills for new managers
  • To explore the importance of focusing on people
  • To appreciate how being positive contributes to a leadership style
  • To understand how being professional is key to a leadership journey
  • To understand what key leadership traits for new managers need focus and development.

Contributing author:

Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance, and director of quality at United Drug Sangers NI Ltd.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC. 

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.