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The art of listening

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The art of listening

Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

  • Understand techniques for effective listening, to aid patient consultations
  • Explore the benefits of effective listening skills for better patient care
  • Examine ways to become a more conscious and empathic listener
  • Be able to identify areas in your own listening skills that you need to improve on.


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