Compelling outcomes for change


  • Welcome
  • Introduction
  • Creating positive outcomes
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 6
  • Action & Evaluation


This CPD module is about identifying compelling outcomes to facilitate change. It will consider the benefits of focusing on positive outcomes, how they can be achieved and the benefits they will bring.

Know what you want for your pharmacy and focus on a positive outcome


  • To encourage the use of positive outcomes to achieve success in your pharmacy, for your employees and for yourself.


After studying this module you should be able to:

  • Understand the difference between passive goals and compelling outcomes
  • Appreciate the need for positive outcomes for your pharmacy team
  • Examine an approach to develop compelling outcomes
  • Align the approach to your personal and business spheres.

Contributing author: 

Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance and director of quality at United Drug Sangers NI Ltd.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.