Better consultation skills



This P3 Business CPD module is on how to combine product knowledge with people skills in patient consultations, which can lead to better outcomes.



  • To improve the communication skills of you and your team.


  • To recognise how changes in the healthcare system require pharmacists and pharmacy teams to develop the quality of their interactions with patients
  • To apply the Calgary Cambridge model for medical interviewing to a pharmacy consultation
  • To consider the stages of leading a patient consultation as a health coach.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log.