Recommending the right solution
Recommending the right solution
Customers may not feel comfortable having a lengthy conversation about their bowel habits at the counter. You can offer to use the consultation room if they would like to talk more privately.
In practice
A customer in their 30s comes in for advice on how to manage their constipation. They have tried making changes to their diet (such as eating more fruit and vegetables) and are drinking more water than usual, and have tried a bulk-forming laxative for the last few days - but are still not feeling relieved. What are the next steps?
See the flowchart (right) to find out when a product from the Dulco range should be recommended. Click 'reset' at any time to start again or 'reveal' to show all potential recommendations.
Work through the flowchart below to find out when a product from the Dulco range should be recommended. Click 'reset' at any time to start again or 'reveal' to show all potential recommendations.
Benefits: Softens stools to provide comfortable relief
Tip: If a patient is constipated due to taking codeine, or if they suffer from diabetes or gluten intolerance, consider recommending DulcoSoft
Benefits: Provides overnight relief in 6-12 hours
Benefits: Can work in as little as 10-30 minutes