Managing through change


  • Welcome
  • Introduction
  • Look around you
  • Response to change
  • Response to change (2)
  • Support through change
  • Support through change (2)
  • Time for digestion
  • Team decisions
  • Grow in confidence
  • Action & Evaluation


This CPD module is about successfully managing your business through periods of change. It will consider ways to recognise, respond to and support colleagues through periods of change, to encourage the most positive outcome.

People require support throughout the change process



  • To develop your skills for supporting change.


  • Understand that change is inevitable and needs to happen often for everyone to keep pace
  • Recognise the emotional stages of change – from our initial responses to the motivations to getting a change project completed
  • Have learned how to manage change within a team, by listening, problem solving and motivating.


Liam Stapleton BSc Pharm (Hons), PG Dip Public Health, Health Promotion, independent consultant at Metaphor Development and pharmacy superintendent.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.