A major survey of nearly two thousand managers by the Chartered Institute for Leadership and Management and political think-tank Demos revealed a significant inspirational gap in the leadership across UK organisations and has been the basis for much work since.

In the survey, the single most important factor that people wanted to see in their leaders was ‘inspiration’. However, only 11 per cent actually saw the ‘ability to inspire’ in their leaders.

The key question, therefore, for business managers and pharmacy leaders is: ‘How do I close this critical inspiration gap in my pharmacy to achieve high levels of staff motivation, engagement and work place performance?’