Complaints: quick ways to winning solutions



Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

  • Improve how customer complaints are prevented and responded to in your pharmacy 
  • Understand potential sources of complaints and how they can be dealt with
  • Create a checklist for step by step complaints handling that can be used by the pharmacy team to manage complaints 
  • Be able to hold a team discussion on complaints handling.

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