Does your pharmacy comply with The Equality Act 2010?
How does the Act define ‘disabled’? A disability is defined as a physical or mental impairment that has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities. An impairment is treated as long term if it has lasted (or is likely to last) at least 12 months.
Who is a ‘service provider’? The need to make adjustments to buildings affects service providers who provide services, goods or facilities to the public or a section of the public. This includes pharmacy premises.
The three requirements. The Act sets out three requirements as follows:
Where something puts a disabled person at a substantial disadvantage, there is a duty to take reasonable steps to avoid the disadvantage.
Where a physical feature of a property puts a disabled person at a substantial disadvantage, the Act imposes a duty to take reasonable steps to avoid the disadvantage.
Where a disabled person would be at a substantial disadvantage without an auxiliary aid, the Act imposes a duty to take reasonable steps to provide auxiliary aids.
What is a ‘substantial disadvantage’? A substantial disadvantage is one that is more than minor or trivial and the comparison is with a non-disabled person. The pharmacist may either take reasonable steps to avoid the disadvantage or take reasonable steps to adopt a reasonable alternative method of providing the service.
The above is a general overview and you should seek specific legal advice for your individual concerns.
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