Customer scenario

Jasmine asks you if you can recommend something for her 3-year-old son, Jack. She thinks he has a cold as he has been sneezing and has had a stuffy, runny nose for the last week. He is otherwise healthy and happy and does not have any medical conditions.
Which of the following would you do at this stage?
Click on one of the options below.
Provide Jasmine with appropriate self-care advice to manage Jack’s cold symptoms
INCORRECT.
Jack is showing some symptoms of a cold. However, these symptoms could also be associated with an allergy. Asking Jasmine further questions could help to clarify this
Ask Jasmine further questions to find out more about Jack’s symptoms
CORRECT.
Jack is showing some symptoms of a cold. However, these symptoms could also be associated with an allergy. Asking Jasmine further questions could help to clarify this
Jack doesn’t have a fever, sore throat or cough; however, he has been saying that his eyes are itchy.
Jasmine also mentions that they have been renovating their home and it’s been quite dusty.

Based on the symptoms Jack is experiencing, do you think Jack has a cold or an allergy?
Click on your response below.
Cold
INCORRECT.
Jack’s symptoms suggest he is more likely to have an allergy. He has also recently been exposed to dust mites which is a common allergen
Allergy
CORRECT.
Jack’s symptoms suggest he is more likely to have an allergy. He has also recently been exposed to dust mites which is a common allergen
Which of the following options would you choose as advice to give Jasmine to manage Jack’s symptoms?
Select all that apply.
Jack appears to be experiencing anaphylaxis, you should call 999 for urgent medical help
INCORRECT.
Jack does not appear to be experiencing any red flag symptoms indicating anaphylaxis
Jack’s symptoms indicate an allergy that is most likely due to his recent exposure to dust mites, which is a common allergen. Limiting his exposure to this will likely reduce his symptoms
CORRECT.
Dust mites are a known allergen and his symptoms are common for allergies
Jack could take Clarityn Allergy 1mg/ml syrup which is suitable for children over the age of 2 years. You explain how she should give it to him and tell her to read the information leaflet carefully to check understanding and suitability
CORRECT.
Clarityn is indicated to help with symptoms of allergic rhinitis
Jasmine should keep an eye on Jack’s symptoms; if they worsen or he shows any signs of anaphylaxis, she should seek medical attention
CORRECT.
Although his symptoms appear to be mild, she should be aware of symptoms that could indicate worsening
Jack most likely has a cold, that will improve without treatment. She should keep him well hydrated and seek advice if he worsens.
INCORRECT.
His symptoms indicate that he is suffering from allergic rhinitis
1. Allergies. Mayo Clinic. 2022. Available at: https://www.mayoclinic.org/diseases-conditions/allergies/symptoms-causes/syc-20351497#:~:text=Allergies%20occur%20when%20your%20immune,produces%20substances%20known%20as%20antibodies
2. Allergic Rhinitis. NHS. 2022. Available at: https://www.nhs.uk/conditions/allergic-rhinitis/
3. Cold or Allergy: Which is it? Mayo Clinic. 2024. Available at: https://www.mayoclinic.org/diseases-conditions/common-cold/expert-answers/common-cold/faq-20057857#:~:text=Some%20symptoms%20of%20colds%20and,often%20do%20cause%20this%20symptom.
4. Clarityn Allergy 10mg Tablets. SmPC. 2019. Available at: https://www.medicines.org.uk/emc/product/3506/smpc
5. Clarityn Allergy 1mg/ml Syrup. SmPC. 2022. Available at: https://www.medicines.org.uk/emc/product/13696/smpc
6. Data on file. Substantiation for Clarityn Allergy 10mg tablets claims. 2020
7. Clarinaze Allergy Control 0.05% Nasal Spray. SmPC. 2022. Available at: https://www.medicines.org.uk/emc/product/13697/smpc
8. Clarinaze Allergy Control 0.05% Nasal Spray. PIL. 2021. Available at: https://www.medicines.org.uk/emc/product/13697/pil#about-medicine
9. Clarinaze Hayfever Relief 0.05% w/w Nasal Spray SmPC. 2025. Available at: https://www.medicines.org.uk/emc/product/15457/smpc
10. Allergies. NHS. 2022. Available at: https://www.nhs.uk/conditions/allergies/
Online references last accessed June 2025.
Click here for Clarityn Allergy 10mg Tablets
RRP (excl. VAT): 10s (GSL) £4.08, 20s (GSL) £6.88, 30s (GSL) £9.49, 60s (P) £15.63
Click here for Clarityn Allergy 1mg/ml Syrup
RRP (excl. VAT): 60ml £5.83
Click here for Clarinaze Allergy Control 0.05% Nasal Spray
RRP (excl. VAT): 140 actuations £13.33
Click here for Clarinaze Hayfever Relief 0.05% Nasal Spray
RRP (excl. VAT): 60 actuations £8.33
Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard.
Adverse events should also be reported to Bayer plc on 0118 206 3500 or at pvuk@bayer.com