make itcount

Taking a customer FIRST approach

Every interaction you have at the counter matters. The following video will help you to deliver a first-class service to all your customers.

 
Janice, a medicines counter assistant, carries out three different customer consultations. As you watch, consider what you would do in her situation.

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Content developed by Bayer Consumer Health working together with CIG Healthcare Partnership.

Short on time?

Watch one scenario now and come back later to watch the rest.

2:04
Scenario 1 Janice meets Clare and gets carried away with her WWHAM questioning.
1:56
Scenario 2: Jed looks after himself but Janice trusts her judgement to check that he doesn't have an underlying problem.
1:56
Scenario 3: Aafreen knows what she wants but could still benefit from some extra advice.


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The largest, most experienced publisher in the UK pharmacy sector
CIG is the UK's leading provider of sector-specific news and training, publishing 15 healthcare and beauty titles including Pharmacy Magazine, Training Matters, P3, Independent Community Pharmacist and Beauty Magazine. Over the years the company has built an enviable reputation in pharmacy, journalism, education, training, regulatory, awards and conferences, that today amounts to more than 350 years of healthcare industry experience.
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