How does the Act define ‘disabled’? A disability is defined as a physical or mental impairment that has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities. An impairment is treated as long term if it has lasted (or is likely to last) at least 12 months.
Who is a ‘service provider’? The need to make adjustments to buildings affects service providers who provide services, goods or facilities to the public or a section of the public. This includes pharmacy premises.
The three requirements. The Act sets out three requirements as follows:
What is a ‘substantial disadvantage’? A substantial disadvantage is one that is more than minor or trivial and the comparison is with a non-disabled person. The pharmacist may either take reasonable steps to avoid the disadvantage or take reasonable steps to adopt a reasonable alternative method of providing the service.
Asfa Javed is an associate in the real estate team at Charles Russell LLP, firstname.lastname@example.org