The need to demonstrate the quality of what pharmacy does to the NHS and others is here to stay, says Noel Wicks
Quality, a small but very powerful word – its definition is “the standard of something as measured against other things of a similar kind”. And it represents a challenge for pharmacy. Can we demonstrate to the outside world, and in particular to the NHS, that community pharmacy services can be measured against other similar things.
This doesn’t just mean comparisons to each other’s performance, but rather the broader healthcare landscape that we are increasingly becoming integrated into. But I have no doubt in my mind that we can and we will achieve this. We will first have to acclimatise ourselves to this greater degree of oversight and control.