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People skills

Develop good conversations with customers.

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Enhanced Services

NHS England launches community pharmacy leadership training

A leadership and management skills in clinical settings programme is being offered to community pharmacy professionals for the first time

02 Nov 2017 , 1 Min Article

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Leadership

GPhC welcomes regulatory reform consultation

A new DH consultation on the regulation of healthcare professionals provides an opportunity for a ‘robust and open’ discussion, the GPhC said

31 Oct 2017 , 1 Min Article

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Leadership

GPhC welcomes regulatory reform consultation

A new DH consultation on the regulation of healthcare professionals provides an opportunity for a ‘robust and open’ discussion, the GPhC said

31 Oct 2017 , 1 Min Article

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People skills

GPhC launches technician training standards

Newly launched standards for the initial training of pharmacy technicians “reflect the changing needs of patients,” the regulator said

02 Oct 2017 , 1 Min Article

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People skills

GPhC launches technician training standards

Newly launched standards for the initial training of pharmacy technicians “reflect the changing needs of patients,” the regulator said

02 Oct 2017 , 1 Min Article

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People skills

Report finds global progress on pharmacy workforce goals

Pharmacy workforce development goals have widespread international support, a new report from FIP suggests

11 Sep 2017 , 1 Min Article

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Customer service

Day Lewis retains gold Investor in People status

Day Lewis Plc has been awarded gold against the Investors in People Standard, retaining the status it first achieved in 2013

27 Jun 2017 , 1 Min Article

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Customer service

Day Lewis retains gold Investor in People status

Day Lewis Plc has been awarded gold against the Investors in People Standard, retaining the status it first achieved in 2013

27 Jun 2017 , 1 Min Article

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Clinical services

GPhC approves guidance on religion, personal values & beliefs

The GPhC has issued guidance on situations where religion, personal values and beliefs might impact on willingness to provide certain services

21 Jun 2017 , 1 Min Article

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People skills

Pharmacist organises the UK’s largest ever yoga class

UK pharmacist Raj Aggarwal OBE has organised the UK’s biggest ever yoga class in Cardiff on this year’s International Yoga Day (Sunday 25 June)

13 Jun 2017 , 1 Min Article

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Customer service

New research into pharmacy shopping habits

Pharmacies stand to benefit from driving customers' awareness of their P medicine lines, new research from GSK Consumer Healthcare suggests

09 Mar 2017 , 1 Min Article

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People skills

Doing things differently for pharmacy efficiency

Naz Meghji shares the steps that Avicenna’s pharmacies have taken to improve pharmacy efficiency

08 Feb 2017 , 2 Min Article

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Leadership

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

12 Jan 2017 , 4 Min Article

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Mental health

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

26 Jul 2016 , 4 Min Article

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Leadership

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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Leadership

Act now to lead change

How do you prepare for the process of change?

04 May 2016 , 900 Min Module