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How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Latest News

PSNC reassures contractors on flu vaccine stock levels

PSNC has issued a statement to reassure contractors that stocks are still available through the pharmacy wholesaler mar...

PSNC signals start of planning for DH negotiations

Work has begun in preparation for negotiations with the DH for 2018/19 on pharmacy funding, PSNC has said

Views

Rules, regulations and sanctions

Proposed legislation will safeguard pharmacy professionals from prosecution and bring an approach that is more unified w...

Popular Features

NPA chairman: November "worst month" in decades for pharmacy

National Pharmacy Association chairman Ian Strachan has issued a statement to members on the serious financial strains f...

Call to extend NHS health checks

The NPA has responded to a report by think tank ResPublica which calls for community pharmacy to provide health checks...

DH spent fraction of pharmacy integration budget in 2016/17

Just £2 million of £42 million available for PhIF was spent in 2016/17 – and no details for 2017/18 will be released...