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Do patients know what your pharmacy offers?

This P3 Business CPD module covers how to help patients and potential customers to understand the breadth of what your pharmacy offers.

A quality MOT

How can the quality of the service you offer be improved upon?

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

Personal resilience under pressure

As a manager or pharmacist in a community pharmacy, the pressure you face today is more than ever before.

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

Cost control for pharmacy

Keep profit on track by actively controlling business costs

Inspiring leadership in pharmacy

Pharmacy needs inspirational leaders: this is how to become one

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

A business checklist

Use this to review your pharmacy business: finance, customers and operations

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

Managing through change

Change is never going to stop, but we can all learn to work with it.

Be a good line manager

Would your team say you are a good manager? Here's how to improve

Latest News

Pharmacy Winter action – take to social media today!

Pharmacy teams are being asked to join in with today's #pharmacywinter action day

Call to extend NHS health checks

The NPA has responded to a report by think tank ResPublica which calls for community pharmacy to provide health checks...

Views

OTC prescribing: where local policy is taking the lead

Dudley CCG’s decision on self care medicines is an interesting approach, says Noel Wicks It seems that the saga surro...

Popular Features

Details for Ask Your Pharmacist Week announced

The theme for the AYP Week 2017 (6-13 November) will be Discover Your Local Pharmacy, the National Pharmacy Association ...

Better performance through mindset change

It’s not just what you do in the pharmacy, it’s the way that you do it that customers and patients will noti...

Big drop in pre-registration assessment pass rate

The GPhC has announced the results from the June registration assessment, with the pass rate falling dramatically