Technology is a vital part of community pharmacy’s future, and is what younger patients in particular want to see developed in pharmacy, Cormac Tobin, Celesio UK’s managing director has said.

“It’s very important that the technology in healthcare becomes more apparent, because technology will be one of the ways that we can solve the challenges the NHS faces: using the speed, effectiveness and efficiency of technology with the human intimacy and understanding,” he said. “[Patients] want digital solutions but they also want physical engagement, so it’s very important to us in the products and the services that we provide that we build it around that.”

LloydsPharmacy is being “reinvented” with a strong focus on patients, customers, physical pharmacy and digital solutions, he said. “I see wonderful opportunities, but I do not see anything in the past that will give those solutions to me: I see the future. I see the future with technology, intelligence and human effort,” he said. 

Younger people in particular don’t always want to go into a pharmacy, he commented.

In the future personal monitoring devices talk to one another and professionals will interpret people’s personal data collected real time, on blood pressure readings, for example, and take action as a result. “I’m really excited about that for pharmacy”, he said. “We’re in a position to do that, because we know so much about the patients.”

Pharmacy needs to be involved in changes in technology, he said. “I see a bright future, I really do – but it’s not going to be easy. Change is never easy.”

We Recommend

Spotlight on contribution of UK carers

Charities are urging communities to show support for local carers by getting involved in Carers Week 2017 (12-18 June)

East London pharmacies get involved in wellbeing campaign

The Newham Self-Management Support Programme is linking pharmacists with patients living with chronic conditions to deve...

Popular Features

We need to work together...

The futures of pharmacy and the wholesalers are inevitably linked, says Noel Wicks It’s funny how things change witho...

Consumers deserve new rights, says government

Plans will give stronger protection to customers with cause to complain  

Facing the future of increased demands for pharmacy

The NHS has declining resources in real terms so pharmacy could be the answer, says Chris Martin Pharmaceutical care ser...