Learning

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent  

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

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