Learning

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where their time was best spent  

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

Meeting customers’ needs

Most pharmacies forget to ask customers what they want.

Latest News

Little change in asthma care stats, says charity

Almost two thirds of the 5.4 million people living with asthma in the UK are not receiving basic levels of care, a repor...

Decriminalisation law due to come into effect in April

A legal defence against inadvertent dispensing errors is now closer to being signed into law, having been signed by the ...

Views

Why we can't continue to work harder and harder

Workload pressure isn't going to change, but how we work with it can, suggests Noel Wicks. The recent media spotli...

Popular Features

RPS: a “scandal” not to make best use of pharmacists

The RPS’s Sandra Gidley has said it would be “nothing short of a scandal” if health services did not make best use...

Body language and self-confidence

Your body language tells people as much as the words you speak

GPhC welcomes regulatory reform consultation

A new DH consultation on the regulation of healthcare professionals provides an opportunity for a ‘robust and open’...