Retail & Merchandising

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Assessing the benefits of a pharmacy refit

One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where their time was best spent  

Manufacturers urged to support pharmacy sector

It’s vital that community pharmacy and the OTC industry work together through important changes says Day Lewis executive director, Jay Patel

How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Driving sales to keep profit on track

Achieve retail success by following a few simple steps to improve your offer

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

Promoting the importance of self care

P3 speaks to the chief executive of the PAGB, John Smith, about self care

Understanding customers makes business sense

Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

Guarding against uninsured damage

What happens if a leasehold pharmacy is damaged or destroyed by an uninsured risk?

Self-awareness is a benefit to leaders

P3 publishes selected extracts from the new book ‘What we mean when we talk about leadership’

How to master the numbers

Adding financial management to your long list of responsibilities can seem hugely overwhelming.

Decide on a plan of action for your pharmacy

Pharmacies need a plan of action in place in order to improve their business

Get to know your pharmacy customer

There are resources available to pharmacy businesses that will help them better understand their customer base.

Rise of the robots

Where are we when it comes to greater use of pharmacy automation?

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

The 28-day challenge

Use the Stoptober campaign to reignite interest in pharmacy-based stop smoking services

Pharmacy trials webcam link with patients

A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotely 
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