People & Team Training

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan of action

CPD sampling – will it be you?

It’s planned that pharmacists and technicians will have their CPD checked through a sampling system that will replace the current five-yearly call up

Learn to develop assertive behaviour

This P3 Business CPD module is about being assertive. Is this a skill you should develop further?

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

How to respond to a reference request

Care is needed when putting together a reference for a past employee

Bullying at work does really happen

According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

Managing difficult employees

What is the best way to manage those difficult employees?

Personal resilience under pressure

As a manager or pharmacist in a community pharmacy, the pressure you face today is more than ever before.

Could an MBA benefit your pharmacy?

Business training has been crucial to the story of the successful family-run Day Lewis business

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

Support the personal development of staff

Look to match staff development to changing business needs

Inspiring leadership in pharmacy

Pharmacy needs inspirational leaders: this is how to become one

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

Work as a team to reduce risk

Set out to work as a team to minimise the risk of error.

Managing poor performance

Action must be taken to tackle an employee's poor performance

Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results
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