Learning

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

Support the personal development of staff

Look to match staff development to changing business needs

Inspiring leadership in pharmacy

Pharmacy needs inspirational leaders: this is how to become one

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

Work as a team to reduce risk

Set out to work as a team to minimise the risk of error.

Managing poor performance

Action must be taken to tackle an employee's poor performance

Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results

Getting ready for inspection

The whole pharmacy team needs to be involved in preparations for GPhC inspection. So what can you do to make sure everyones up to scratch?

Tackling difficult conversations

Learn the best way to deal with difficult conversations.

Supporting staff to take on more

The manager of a business must know when to delegate power to their employees.

Build a strong and motivated team

Building a team that is fully motivated and capable can be invaluable to any business.

Performance coaching

Learn the basics of performance orientated coaching.

Feedback as a workplace tool

People management: How to give and receiving useful feedback. 

How can I change behaviour?

Patient consultations: techniques for changing people’s behaviour
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