Learning

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Managing problems and making good decisions

How do you know that you are making the right decisions?

Public health awareness campaigns with impact

Advice given by the pharmacy team can help to change behaviour. How do you run an effective health awareness campaign?

Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

Why people hate appraisals

Learn the best way to handle staff appraisals and the key do's and don'ts 

Know your own strengths

The ability to reflect and take learnings from every situation then apply them in the future is the key to personal development, so what are the best ways to analyse your performance?

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan of action

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

Managing difficult employees

What is the best way to manage those difficult employees?

Personal resilience under pressure

As a manager or pharmacist in a community pharmacy, the pressure you face today is more than ever before.

Could an MBA benefit your pharmacy?

Business training has been crucial to the story of the successful family-run Day Lewis business

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

Support the personal development of staff

Look to match staff development to changing business needs

Inspiring leadership in pharmacy

Pharmacy needs inspirational leaders: this is how to become one

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan
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