Learning

Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

Body language and self-confidence

The body language that you display tells people as much as the words you speak

Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

Pancreatic cancer – the role of pharmacy

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to help aid early diagnosis 

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

Building trust in teams

How to build trust in a successful pharmacy team

Managing problems and making good decisions

How do you know that you are making the right decisions?

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

Why people hate appraisals

Learn the best way to handle staff appraisals and the key dos and don'ts 

Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

Learn to develop assertive behaviour

This P3 Business CPD module is about being assertive. Is this a skill you should develop further?

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before
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