People & Team Training

Body language and self-confidence

Your body language tells people as much as the words you speak

Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

Pancreatic cancer – the role of the pharmacy team

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to help aid early diagnosis 

Is the GPhC consultation preaching to the choir?

Is the GPhC consultation on responsibilities for patient safety an insult to non-pharmacistmanagers, or simply an extra layer of protection for everyone?

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

Better performance through mindset change

It’s not just what you do in the pharmacy, it’s the way that you do it that customers and patients will notice

Building trust in teams

How to build trust in a successful pharmacy team

Managing problems and making good decisions

How do you know that you are making the right decisions?

Public health awareness campaigns with impact

Advice given by the pharmacy team can help to change behaviour. How do you run an effective health awareness campaign?

Peer discussion: it’s good to talk

What will peer discussion, as proposed by GPhC, mean for pharmacy professionals?

Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

Independent prescribing: prescription for success?

Would more community pharmacists benefit from training as independent prescribers?

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

Case study: Leadership can be shown at any level

More people need to step up into leadership roles to strengthen the sector  

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

Why people hate appraisals

Learn the best way to handle staff appraisals and the key do's and don'ts 

Know your own strengths

The ability to reflect and take learnings from every situation then apply them in the future is the key to personal development, so what are the best ways to analyse your performance?

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?
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