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Pharmacy is a great brand

Mike Smith puts the world to rights…

Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

Do patients know what your pharmacy offers?

This P3 Business CPD module covers how to help patients and potential customers to understand the breadth of what your pharmacy offers.

Understanding risk in pharmacy

Understanding the risks you potentially face in a pharmacy

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

Understanding the future

An educated view on future developments helps you to plan your direction today

Act now to lead change

How do you prepare for the process of change?

Preparing for change

How do you keep your business going strong when undergoing periods of change?

Your business plan for the year ahead

What is your business plan for 2016?

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

Cost control for pharmacy

Keep profit on track by actively controlling business costs

What can you stop doing?

Decide if your time and resources could be used more effectively

Managing stress

Key steps to managing stress in the pharmacy workplace

A business checklist

Use this to review your pharmacy business: finance, customers and operations

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

Be a good line manager

Would your team say you are a good manager? Here's how to improve

Entrepreneurship

Entrepreneurial skills can be useful across all areas of a pharmacy business.

Leadership skills for new managers

Leaders exist at every stage of the management spectrum, from new managers to those leading an organisation.

Expanding your business

Build a growth strategy based on new opportunities

Improving customer service

Beat your competitors: valuable rules for improving customer service
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