Build your pharmacy around your patients

Contents

  • Welcome
  • Introduction
  • Understanding your customers
  • Patient-centred care
  • Case study
  • Action & Evaluation
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Welcome

This CPD module is about how to build your pharmacy around your patients. It will cover the different types of customer in a pharmacy and what measures can be taken to ensure your pharmacy adopts a patient-centred approach.

The needs of the patient are the guiding force in pharmacy 

Goal:

To understand the importance of adopting a patient-centred approach for your pharmacy 

Objectives:

  • Consider the difference between customer and consumer and the implications for patients
  • Look at ways of assessing the needs of current and future patients
  • Brush up on how you can take a patient-centred approach when delivering pharmacy services.

Author:

Liam Stapleton, BSc Pharm (Hons), PG Dip Public Health, Health Promotion, independent consultant

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.

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